Privacy Policy

1. Introduction

Envicon Strategic Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It applies to all information collected through our website at envicongroup.com and any related services, communications, or interactions.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name, and job title provided through our contact forms, newsletter subscriptions, or consultation bookings.
• Professional Information: Details about your project needs, property addresses, and service requirements submitted through our cost estimator, risk screener, or consultation requests.
• Account Information: Login credentials and profile data if you create an account for our Client Portal.

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, referring URLs, clickstream data, and navigation patterns.
• Performance Data: Page load times, error logs, and other diagnostic data to maintain website performance.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies as described in our Cookie Notice.

2.3 Information from Third Parties

We may receive information from third-party sources, including business partners, public databases, social media platforms (if you interact with our social media pages), and data aggregators. This information may be combined with other information we collect about you.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health information). If you provide sensitive information in the course of communications with us, its use will be strictly limited to the purposes for which it was provided.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your inquiries and provide customer support
• Process consultation bookings and service requests
• Send newsletters and marketing communications (with your consent)
• Improve our website, services, and user experience
• Analyze website usage, trends, and performance
• Enforce our Terms of Service and other agreements
• Ensure the security of our website and protect against fraud
• Personalize your experience and deliver relevant content
• Conduct research and development to improve our services
• Comply with legal obligations and respond to lawful requests

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share information in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our website, conducting our business, and serving you, provided they agree to keep your information confidential (e.g., hosting providers, email service providers, analytics services).
• Affiliated Entities: With our affiliated companies and subsidiaries for purposes consistent with this Privacy Policy.
• Corporate Reorganization: In connection with a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred as part of that transaction.
• Legal Obligations: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures designed to ensure the confidentiality, integrity, availability, and resilience of your personal information. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

• Contact form submissions: Retained for up to 3 years from the date of submission, unless a client relationship is established.
• Newsletter subscriptions: Retained until you unsubscribe or request deletion.
• Client Portal accounts: Retained for the duration of the client relationship and up to 7 years thereafter for legal and regulatory compliance.
• Analytics data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

When retention periods expire, we will securely delete, de-identify, or archive your information in accordance with applicable law.

7. Your Rights

Depending on your location and applicable privacy laws (including the CCPA, GDPR, and various U.S. state privacy statutes), you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Portability: Request a portable copy of your data in a commonly used, machine-readable format.
• Opt-Out: Opt out of the sale or sharing of your personal information (we do not sell your data).
• Restrict Processing: Request restriction of how we process your personal information.
• Object: Object to processing of your personal information based on legitimate interests.
• Withdraw Consent: Withdraw consent where processing is based on consent, without affecting prior processing.
• Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment.
• Authorized Agent: Designate an authorized agent to submit privacy requests on your behalf. We may require verification of the agent's authority.
• Right to Appeal: If we deny your privacy request, you may appeal by contacting us at the address below. If unsatisfied with the appeal outcome, you may lodge a complaint with your state attorney general or relevant supervisory authority.
• Automated Decision-Making: You have the right to opt out of automated decision-making, including profiling, that produces legal or similarly significant effects.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to verifiable requests within the timeframe required by applicable law (typically 30 to 45 days).

8. Notice to California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section supplements the information above.

Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (records of services purchased or considered)
• Internet or network activity (browsing history, interactions with our website)
• Professional or employment-related information (company name, job title)
• Geolocation data (derived from IP address)
• Inferences (preferences, characteristics, behavior derived from collected data)

Business Purposes

We collect personal information for the business purposes described in Section 3 above, including providing services, responding to inquiries, improving our website, and marketing.

Sale of Personal Information

We do not sell your personal information. We do not and will not sell the personal information of our website visitors or clients.

Exercising Your CCPA Rights

To exercise your rights under the CCPA (right to know, right to delete, right to opt-out), please contact us at privacy@envicongroup.com or by phone at (917) 764-2171. We will verify your identity before processing any request.

9. Children's Information

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us using the information below.

10. International Transfers

Envicon Strategic Solutions is based in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction. By using our website, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.

11. Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) browser signals. However, you may manage your tracking preferences through our cookie consent controls, accessible from the cookie banner or the "Cookies" link in the footer. See our Cookie Notice for full details on managing tracking technologies.

12. Newsletter & Email Communications

If you subscribe to our newsletter, you can unsubscribe at any time by clicking the "unsubscribe" link in any email we send or by visiting our unsubscribe page. We comply with the CAN-SPAM Act and include our physical mailing address in all commercial emails.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the types of cookies we use, their purposes, retention periods, and how to manage your preferences, please refer to our Cookie Notice.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Material changes may also be communicated through email or a prominent notice on our website.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: